Responsible gambling

Responsible Gaming at Grosvenor Casino

At Grosvenor Casino, we're committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can affect anyone, regardless of age or background. That's why we've implemented various tools and resources to help you stay in control.

Self-Exclusion

If you feel like your gaming habits are becoming problematic, self-exclusion is an option available to you. This feature allows you to block access to your account for a set period of time, ranging from 6 months to permanent exclusion. You can opt-out at any point during this time if you need assistance.

Deposit Limits

You can set limits on the amount you deposit into your account each day/week/month to prevent overspending and keep track of your spending habits.

Reality Checks

Our reality checks are designed to help you stay in control by reminding you how long it's been since you last logged out or deposited funds. You can customize these reminders to suit your needs.

Time-Outs

Take a break from gaming with our time-outs, allowing you to temporarily lock yourself out of the site for set periods of 24 hours up to 7 days.

Loss Limits

Set daily/weekly/monthly loss limits to avoid exceeding specific amounts and maintain control over your funds.

Safer Gaming Tools

We've implemented various safer gaming tools to assist in maintaining responsible gaming practices:

• Session Time Reminders: You can set reminders to take breaks from playing.
• GambleAware: We work closely with Gamble Aware, a leading UK charity dedicated to supporting problem gamblers.
• National Self-Exclusion Scheme (GamStop): As part of our commitment to responsible gaming, we're members of the National Self-Exclusion Scheme. You can register for exclusion via this scheme.

Seeking Help

If you or someone close to you is struggling with problem gambling, it's essential to seek help immediately. The UK has a wealth of resources available:

• GambleAware: Offers confidential advice and support.
• GamCare: Provides free support services 24/7.
• National Debtline: Helps manage debt related issues.

At Grosvenor Casino, we encourage responsible gaming practices. Take control of your gaming experience by familiarizing yourself with these features and resources.